It is required for all licensed premises to ensure they have an age verification policy in place, relating to the trading of alcohol. This online age verification training course allows you to meet the legal requirements by providing you with a ‘model age verification policy’ and detailing the procedures that need to be followed when verifying the age and I.D. of customers


Current law on age verification for alcohol sales

Challenging for proof of age

What a policy on age verification should say

Making the decision to ask for proof of age

Explaining why you are asking for a proof of age

Identifying which proofs of age are and are not acceptable

Some common conflict scenarios

Procedures for putting the policy into practice

Refusing a proxy sale of alcohol

Dealing with an angry or abusive customer who won’t take no for an answer

Techniques to adopt if the customer won’t accept a refusal to serve

Your exit from a high-risk situation

Consequences for failing to implement a policy on age verification for the sale of alcohol